AI Chatbot with Slack Integration
Millions of companies are already using Slack to deal with customer service. The idea is simple; Create a Slack channel that's publicly available and allow your users to ask questions there. Then staff the channel with customer service agents, and have these answer the questions. 3 months later of course, you have to hire 50 additional customer service agents to deal with the pressure. But, what if I told you we can deal with 80% of these questions automatically?
The way our tech works is that we've got an AI chatbot. This chatbot can be given "tools". Tools are just functions the LLM can invoke. Then we prompt engineer the LLM such that it uses its Slack function to escalate the customer service request to a human. The end result ...?
An AI chatbot that answers 80% of your questions automatically, leaving humans to answer the remaining 20%
To understand the value proposition, imagine the following flow, where the point is that the chatbot can be configured to escalate your question to a human through Slack at any time it's required to answer the user's question. Then you embed the chatbot on your website, allowing customers to "self serve".
The beauty of this flow is that if you've already got Slack, there are no changes to your existing workflow. The only thing you'll notice is that the amount of questions that'll have to be manually answer are reduced by 80%.
Customer Service AI agents
IBM conducted a study about 10 years ago. The study revealed that 69% of your users actually prefers an AI chatbot because it gives them an instant response. That was 10 years ago, before ChatGPT, and before LLMs. I suspect the numbers are much higher today. This means that unless you give your customers access to "self served customer services" you aren't listening to them, and your customers might be disgruntled.
By combining Slack with our AI technology, you get the best of two worlds. The AI deals with 80% automatically, while the workload for your team decreases significantly. The AI can even be configured to post to multiple different Slack channels, routing the request according to the question. If you're interested in hearing more about our Slack integration, you can contact us below.
