AI Chatbots for the Hospitality Industry

Lately we've onboarded several amazing companies selling guided tours. It all started with one of our customers being so impressed with what we could do for him and his company, that he told all of his friends about us. This resulted in us getting a lot of similar companies referred to us by him. So far we've delivered AI chatbots to the following companies.

• Eat Seattle Tours - Providing guided food tours in Seattle
• Max Tour - Providing guided tours around Las Vegas

Eat Seattle Tours

Eat Seattle Tours came to us because they were referred from Seattle Ballooning. They provide guided food tours in Seattle, and they have 100+ emails every day during peak season asking questions about tours. Most of these email are similar in nature, and basically permutations over some 20 to 30 different questions. This is an obvious use case for a generative AI chatbot, since you can expect manual support requests to reduce by at least 30%, possibly more if you emphasise the AI chatbot on your page.

Going down from 100 emails every day to 70 emails, might imply avoiding having to hire an additional resource to answer service requests, which implies huge cost savings for Eat Seattle. Since their emails for the most parts are permutations of the same questions over and over again, this allows the AI chatbot to rapidly answer these questions correctly. Below is an example of their AI chatbot answering a typical question.

Questions users might have typically are as follows:

• Can I bring my children?
• Is a particular tour suited for wheel chairs?
• Where is the meeting point for a particular tour?
• What type of clothes should we bring?
• Is this tour friendly for people with diabetes?

It takes Seattle Food Tours about 5 to 10 minutes of manual work to answer each of these emails. It takes our AI chatbot 30 seconds to answer the same question - So the advantage should be obvious.

Eat Seattle Tours also have dedicated customer service staff that wanted access to our AI Expert System and use it to answer the remaining manual emails. The end effect of the AI chatbot for them becomes roughly as follows;

• 30% reduction in manual support requests
• 50% decreased answering time on the remaining manual support requests

Combined, this makes their existing customer service staff capable of dealing with an almost tripling of support requests, without having to hire additional staff to deal with the additional workload. You can try Eat Seattle Tour's AI chatbot here

Max Tour

Max Tour is a Las Vegas based tour guide operator, and they provide guided tours to Grand Canyon, Hoover Dam, Antelope Canyon, etc. They primarily wanted to increase engagement on their website, with the idea being that this would increase conversions.

There exists science related to AI chatbot that concludes with that 69% of users prefers an AI chatbot since it gives them instant responses. This creates a golden opportunity to increase conversions, by leveraging generative AI to do the initial pre-sale. Below is an example of their AI chatbot answering a question.

Max Tour was also referred to us by Seattle Ballooning, and they wanted a custom design. Prioritising tours was important for them, since they had several best selling tours that people were typically looking for when browsing their website. We therefore had to use our platform to make sure the AI chatbot always recommended their most popular tour when asked about tours. Max Tour had several tours related to Grand Canyon for instance, but some of these were vastly more popular than others - So when people asked the AI chatbot for tours to Grand Canyon, it was important that the AI chatbot would recommend their most popular tour.

Wrapping up

Eat Seattle Tours was primarily looking to offload customer service by automating customer service using AI. Max Tour on the other hand was looking for more of a "marketing pre-sales AI chatbot". At AINIRO we're specialising in both of these two verticals, with unique technology allowing our customers to both save on their costs, in addition to increasing conversions and therefore also revenue.

It's still early in the process for both of the above companies, and we don't have any hard data to show you yet - But we will come back to both of these companies in later articles, since they are perfect case studies of both how to save money and how to increase revenue.

Have a Custom AI Solution

At AINIRO we specialise in delivering custom AI solutions and AI chatbots. If you want to talk to us about how we can help you implement your next custom AI solution, you can reach out to us below.

• Contact AINIRO