AI Chatbots for Tour Guide Companies

When we started AINIRO a couple of years ago, one of our first clients was Seattle Ballooning. Rumours started spreading about the job we did for them, and over time this resulted in that a large portion of our clients today being hospitality companies. Below you can see some examples;

• Arigato Japan
• Eat Seattle Tours
• NW Event Guide
• Etc, etc, etc

Hospitality companies such as the above, might be the last vertical you think about when you imagine cutting edge AI solutions. However, an AI chatbot doesn't need sleep, it can answer 70% of all customer service requests without a human in the loop, and it can help funnel users into pages where they can order and schedule tours. These cost savings are simply too large to ignore for our tour guide clients.

Cost savings

Arigato Japan is the largest food tour operator in Japan. They have several full time employees dealing with customer service. On average they get 100+ emails with questions from customers every single week. If you implement your AI chatbot project correctly, you can easily expect automating 50 to 70 percent of all customer service requests. This implies that a company such as Arigato Travel will literally save several years of work annually for an AI chatbot that costs them some few hundred dollars per month.

These are resources that can now do other things, such as making the tour experience as pleasent as possible, or spending more time writing detailed and informative emails to the remaining 30 to 50 percent of requests the AI cannot handle for some reasons. Hence, the AI chatbot has horizontally increased the quality of Arigato's services on all metrics, and the customer experience have significantly increased on all parameters, simply because Arigato Japan can now spend more time on nurturing human relationships, while the AI chatbot perfectly answers all the most common questions. And the average response time for a customer question has been reduced from 12 hours to a couple of seconds.

Product quality

When implementing an AI chatbot on your website, the quality of what you embed becomes paramount. First of all, it cannot interact with any existing CSS on the page. If it does, you have to embed it as an iframe, which creates a whole range of new problems. Secondly, the size of the resources the chatbot pulls in becomes super important. Most of our competitors in this space requires 1.5MB or more bandwidth to simply function. When we created the JavaScript frontend for our chatbot technology, we spent a lot of energy on optimising it, to the point where it's now only 50KB of resources in total, in addition to that its CSS is 100% "isolated" from the rest of the page, ensuring pixel perfect UI.

This ensures that our chatbots does not negatively affect SEO or PPC in any ways. If your chatbot takes too long time to load, a significant portion of your users will not wait until the site is loaded, but instead click the back button. This negaitvely affect your SEO initiatives in addition to increasing your cost per click for ads. Our AI chatbots loads in 0.3 seconds. Most others requires 4 to 6 seconds to simply load the chatbot resources. This negatively affect the entire experience of your website - Resulting in higher cost per click for ads, and your SEO ranking decreasing due to people not engaging with your site.

Multi lingual and images

For a company like Arigato Travel having probably 95% of their customers being tourists, multi lingual AI chatbots becomes imperative. Our AI chatbots can answer questions in 90+ languages, providing extra service to customers, allowing them to phrase questions in their own languages.

In addition our chatbots can display images, such as photos from tours, dinner menus, etc. This significantly increases conversions, allowing the chatbot to function as a "sales executive", funneling users towards purchasing pages. The combination of multi lingual chabots and the ability to display images, simply results in superior quality of answers compared to a human being. According to science in the subject, 69% of your users prefers an AI chatbot because of instant feedback.

Wrapping up

AI is being adopted by the strangest verticals for the strangest reasons. At AINIRO we've deliver AI chatbots for every imaginable vertical, ranging from universities and scientists in one end, to food travel companies and real estate agents on the other side. If you need to discuss your needs with us, you can contact us here. Alternatively, you can create a free 7-day trial chatbot here.