How to adopt AI Chatbots for your Hospitality Company

When adopting AI chatbots for your hospitality company, it is crucial to do it such that you don't "lose yourself".

Most hotels, restaurants, and hospitality companies are built on top of a strong foundation of human interaction. If you're looking to replace the human aspect of your business you will probably fail.

At AINIRO when we take on a new partner in the hospitality industry, we ask ourselves how we can provide additional services to your guests, resulting in higher quality services, and more people visiting your hospitality company. We believe the best way to achieve this is to give your existing hospitality workers more time to socialise and engage with your guests, resulting in higher quality services.

Instead of replacing the human aspect we ask ourselves how we can strenghten it

According to research conducted by Microsoft, an AI chatbot can increase productivity by 55%. If you take these numbers at face value, you might realise that this implies your hospitality workers all of a sudden have a lot of spare time on their hands. This spare time can be used to interact with your guests, and provide additional services, resulting in more time for valuable human relationships, and less time spent on mundane tasks.

The problem

For instance, if you've got 10 guests at the same time in your hotel lobby, all of them looking to book a taxi, but only one receptionist - Obviously this implies that the 11th guest asking the receptionist about which nearby restaurants are serving vegetarian food will not have a great experience, and needs to wait for 20 minutes while the receptionist is ordering 10 taxis.

With our AI chatbot technology this could be easily solved by for instance having a self serving terminal in your hotel allowing your guests to order taxis by themselves. This results in less friction for your guests trying to get a taxi, while the receptionist could provide high quality service to the guy looking for some veggies.

Everything is a priority of what tasks to automate and what tasks to not automate!

With the above example, the guests ordering taxis would only need to click a couple of buttons, write their names and phone numbers - And this would immediately integrate with Uber or your local taxi service, immediately sending a driver to the hotel. For the guests ordering a taxi you've now obviously improved your services, in addition to that the guy looking for veggies can have a high quality conversation with your receptionist about what restaurant he should go to.

Win, win, win!

Of course, if the receptionist is already busy with checking in other clients, the guy looking for a restaurant could also use the terminal in your lobby to ask for a great vegetarian restaurant. The advantages should be obvious.

And, if you don't want to have a terminal in your lobby for estethic reasons - A small QR code could easily replace it, allowing the guests to scan the QR code and come to your self service AI chatbot, allowing them to ask questions using their own phones. The latter would allow you to serve literally thousands of guests at the same time, each of which would feel they've been given extraordinarily great service.

Features

Features should be the last question you ask about when implementing an AI chatbot, but it's none the less important - Especially for the hospitality industry being a conservative industry where empathy and service is the only priority. Below are some of our unique features which we believe makes our AI chatbot technology capable of delivering amazing service to your guests.

• Our AI chatbot can display images. This can be used to show high quality photos of nearby attractions, menu items, or restaurants in the neighbourhood
• We can deliver chatbots with high amounts of empathy, highly effectively mirroring your existing high quality service
• We can integrate with other services, such as Uber, your local taxi service, restaurant booking systems, etc

The above is just a small example of some of our features, and we've got 1,000+ additional things that sets us apart from being "just another AI chatbot provider."

The solution

The solution is not to replace your hospitality workers the way we see it. This can be done of course, and obviously an AI chatbot will reduce your salary costs, especially during peak season - But it's about making your operation run smoothly, regardless of how many guests you've got.

An AI chatbot is about improving the quality of your service, not reducing it

This is why we look at every single partner of us individually, analysing their specific needs, before making a recommendation. Similarly to how your establishment needs to treat its guests individually.

If you want to read more about the technology behind our AI chatbot, specifically how we can help hospitality companies, you can find more information below.

• AI Chatbots for the Hospitality Industry

If you want us to look at your particular needs, you can contact us below such that we can analyse your requirements and help you out improving the quality of your services, and not reducing them. The key takeaway from this article is that we treat each partner individually, and provide solid recommendations, based upon a lot of experience having worked with many hospitality companies previously.

• Contact us