ChatGPT for Customer Service

ChatGPT for Customer Service

Customer Service is an obvious use case for ChatGPT. However you can't simply point your customers to ChatGPT and expect everything to solve itself, obviously! If you ask ChatGPT how to help you get a chatbot on your website, it'll probably hallucinate wildly. However, if you ask our chatbot about how to get ChatGPT on your website the answer will be different.

This is because we have trained our ChatGPT website chatbot on our data. This allows our chatbot to answer questions related to our business in ways ChatGPT itself would never be able to do. See its response for the above question below.

How to get a Customer Support website chatbot

I assume you see where this is going ... 😁

ChatGPT with YOUR data

The thing about our ChatGPT chatbot technology is that we can train it on your data. We can teach it everything about your business, for then to embed it on your website. This makes it an expert in whatever topic you want it to become an expert in. To illustrate how profound this is, realise we taught ChatGPT a new programming language using this technique. This chatbot can now correctly create code in this programming language. Notice, ChatGPT did not know this language from before.

According to a study about website chatbots, you can save 30% of customer support costs if you've got one. This study was published before ChatGPT was released. I suspect the figures can easily be doubled today, even though I don't have numbers to back me up here. ChatGPT was able to pass the bar exam, medical exam, and get an MBA according to research conducted a couple of months ago. This was version 3.5, version 4 is 10x better. Imagine having an expert chatbot on your website, knowing more about your company than most of your employees. How much value would this provide for your customer support department?

Will this replace human customer support?

At some point you obviously need a human being in the equation. However, if you can save 30% of your costs, the result becomes that you can grow more than 30%, without having to hire more staff. This implies that the costs associated with delivering your product is reduced equally much, effectively becoming net additional profit.

In fact, your human customer support department could use the chatbot themselves to answer questions. A great system for this would be our AI Expert System. This could be a slightly less risky start for your AI-based customer support initiatives I suspect, if you're too paranoid to let the AI lose on your customers directly, without a "human touch" ensuring it doesn't do something wrong.

AI will not replace humans, humans with AI will replace humans without AI

Customer Support is our business!

We obviously know a lot about AI. ChatGPT website chatbots literally is our business - And I love the above quote. When calculators started becoming mainstream, math teachers were publicly demonstrating because they feared losing their jobs. A lot of the AI fear we see today is based upon the same irrational fear. AI will change the game, surely, but we'll still need a "human touch". However, the potential gains by leveraging AI and becoming an early adopter is simply too large to ignore. Let me repeat the only argument you need to remember from this article once more...

A website chatbot can decrease 30% of your customer support costs!

That's really all you need to know, there's literally nothing more to it than the above.

Get started with ChatGPT-based Customer Support

If you want to talk to us about how we can help you with a ChatGPT-based customer support chatbot, you can send us an email here, and we'll come back to you in less than 24 hours with a free demo chatbot you can test out for yourself.

Thx for reading, have a nice day 😊

Thomas Hansen

Thomas Hansen I am the CEO and Founder of AINIRO.IO, Ltd. I am a software developer with more than 25 years of experience. I write about Machine Learning, AI, and how to help organizations adopt said technologies. You can follow me on LinkedIn if you want to read more of what I write.

Published 26. Apr 2023