Turn your Online Course into an AI Chatbot

Turn your Online Course into an AI Chatbot

If your in the online course business, you're probably spending a lot of your time answering questions from attendees. If you're not doing this, you risk getting bad online reviews for your course, resulting in less sales.

Manually answering questions from attendees doesn't scale particularly well. A single human being can only answer a finite number of emails or questions each day. In addition, most questions attendees have are probably already answered in your course material.

Everybody just wants a quick fix

An AI chatbot from AINIRO.IO on average starts answering after 3 seconds. This allows a course attendee to ask a question, and start reading the answer after only 3 seconds. I don't care how fast you are on your support, compared to an AI chatbot, it's impossible to compete.

Create an AI Chatbot from your Course Material

Our technology allows you to create an AI chatbot by uploading PDF files, scraping your website, or manually adding Q&A entries. This results in a RAG database that the chatbot will use when answering questions. To understand the process try clicking the button below.

This allows you to use your course material as a single source of truth for any question the user might have. In addition, our chatbot can also be configured to answer questions it doesn't know the answer to such that it funnels the user into your support system, Discord server, or email. Try asking the following question.

Notice how the chatbot doesn't give an answer, but rather provides you with a link, and/or a generic answer. This can be configured to be for instance a link to your community support forum, email address, Discord server, etc. This results in a seamless transition from the AI chatbot to a human-based support mechanism.

Reduce Q&A workload up to 80%

According to science conducted by IBM and Accenture Digital, 69% of your users actually prefers an AI chatbot. It gives them instant answers, resulting in less wait time for the customer, and less work for you. In a customer support setting, the same science says that on average the manual support workload can be reduced by 30%. We've seen higher numbers ourselves, in fact as high as 80% for some of our clients - But even 30% becomes a drastic reduction of manual workload.

Also, if you're in the course business, you're probably relying on word by mouth based upon testimonials and referrals. 69% of your users actually prefers an AI chatbot, allowing them to get instant answers, implying your users will actually feel they're getting a much higher quality product if you spice up your online course with an AI chatbot.

Implementation

The AI chatbot can be created as an embeddable chatbot, such as the one we've got on our website. It can also be provided as a Custom GPT, that you only share with course attendees. In addition, the chatbot will store all historical questions and answers, allowing you to monitor it, to quality assure its answers. The last point also gives you business intelligence, allowing you to see what types of questions your users actually have. This business intelligence can be used to improve the quality of your course, and/or add additional modules to your course, to increase your product's value.

Conclusion

An AI chatbot can be a valuable additional value proposition if you're in the online course business. First of all it increases the perceived value of your course, while also reducing manual workload. In addition it gives you business intelligence you can use to improve your value proposition.

If you're interested in hearing more about how AINIRO.IO can help you out with an AI chatbot, you can contact us below, or create a demo chatbot based upon scraping your website at the bottom of this page.

Thomas Hansen

Thomas Hansen I am the CEO and Founder of AINIRO.IO, Ltd. I am a software developer with more than 25 years of experience. I write about Machine Learning, AI, and how to help organizations adopt said technologies. You can follow me on LinkedIn if you want to read more of what I write.

Published 21. Feb 2024